13jili Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") sets out how 13jili ("the Platform," "we," "us," or "our") collects, uses, stores, discloses, and otherwise processes the personal data of individuals ("you," "the Player," or "data subject") who register for a 13jili account or interact with the 13jili platform in any capacity.

This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations as administered by the National Privacy Commission ("NPC"). It applies to all personal data processed by 13jili in connection with the operation of the Platform, regardless of the means by which such data is collected — whether through the website, mobile browser, customer support interactions, or third-party payment processors.

This Policy should be read alongside the 13jili Terms & Conditions, which governs the overall contractual relationship between you and 13jili. In the event of any conflict between the Terms and this Policy on a privacy-specific matter, this Policy shall prevail.

2. Who We Are

13jili is an online gaming platform accessible at 13jili.cam, offering casino games, sports betting, bingo, and related gaming services to eligible players in the Philippines. For the purposes of the Data Privacy Act of 2012, 13jili acts as the personal information controller ("PIC") in respect of personal data collected directly from players via the Platform.

Where 13jili engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and fraud detection services — those third parties act as personal information processors ("PIPs") under data processing agreements that bind them to the same data protection standards required by the DPA.

For all privacy-related matters, players may contact 13jili's designated Data Protection Officer ("DPO") at the contact details provided in Section 14 of this Policy.

3. Data We Collect

13jili collects personal data across several categories depending on how you interact with the Platform. The table below summarizes the primary data types collected:

3.1 Data You Provide Voluntarily

The majority of personal data held by 13jili is provided directly by you — through the account registration process, KYC submissions, payment transactions, customer support communications, and any forms or surveys you complete on the Platform. Providing this data is necessary for 13jili to deliver its services; failure to provide mandatory data fields will prevent account registration or certain platform functions from being available to you.

3.2 Data Collected Automatically

When you access 13jili, certain technical data is collected automatically through your browser, device, and session activity. This includes your IP address, the device and browser you use to access the Platform, the pages and games you interact with, and timestamps of your activity. This data is used for security monitoring, fraud detection, and platform performance optimization. See Section 7 for more detail on cookies and tracking technologies.

3.3 Data from Third Parties

In certain circumstances, 13jili may receive data about you from third parties. This includes identity verification data from KYC service providers, fraud risk signals from payment processing partners, and marketing attribution data where you have accessed 13jili via a third-party affiliate channel. All such data is processed in accordance with this Policy.

4. How We Use Your Data

13jili uses the personal data described in Section 3 for the following purposes:

• Account Registration and Management: To create and maintain your 13jili account, verify your identity and age, and manage your account settings and preferences.
• Service Delivery: To provide access to the Platform's games, sports betting markets, bingo rooms, and all other gaming services, and to process your deposits, wagers, and withdrawal requests.
• KYC and AML Compliance: To verify your identity and source of funds in compliance with the Anti-Money Laundering Act of the Philippines (Republic Act No. 9160, as amended) and applicable PAGCOR regulatory requirements.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, bonus abuse, and other prohibited conduct described in the Terms & Conditions.
• Customer Support: To respond to your support enquiries, investigate complaints, and resolve disputes in a fair and timely manner.
• Responsible Gaming: To monitor gaming behavior for indicators of problem gambling, apply player-requested account restrictions, and fulfill obligations under responsible gaming frameworks.
• Marketing and Promotions: Where you have provided consent, to send you promotional communications about 13jili bonuses, new game launches, and special events tailored to your preferences. You may withdraw this consent at any time.
• Platform Improvement: To analyze aggregated, anonymized usage data to improve the Platform's performance, user interface, game selection, and mobile experience.
• Legal Obligations: To comply with applicable laws, court orders, regulatory directives, and cooperation requests from lawfully authorized Philippine government agencies.

5. Legal Bases for Processing

Under the Data Privacy Act of 2012, 13jili processes your personal data on the following lawful bases:

• Contractual Necessity: Processing your identity data, contact data, financial data, and transaction data is necessary for 13jili to fulfill its contractual obligations to you under the Terms & Conditions — including account creation, transaction processing, and platform access.
• Legal Obligation: Processing for KYC verification, AML compliance, tax reporting, and regulatory cooperation is required by Philippine law and PAGCOR regulations, irrespective of your individual consent.
• Legitimate Interests: 13jili processes technical data and communication data for fraud prevention, security monitoring, and platform improvement purposes where these interests do not override your rights and freedoms as a data subject.
• Consent: Where 13jili processes your data for optional purposes — such as sending marketing communications or using non-essential analytics cookies — it does so only on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw consent for any consent-based processing at any time without affecting the lawfulness of prior processing.

6. Sharing Your Data

6.1 Third-Party Service Providers

13jili shares personal data with carefully selected third-party service providers who assist in delivering the Platform's services. These providers are bound by data processing agreements requiring them to process your data only as directed by 13jili, to implement appropriate security measures, and to comply with the DPA. Categories of third-party processors used by 13jili include:

• Payment processing partners (GCash, Maya, BPI, BDO, Metrobank bank transfer services)
• KYC and identity verification service providers
• Fraud detection and AML screening services
• Cloud hosting and server infrastructure providers
• Customer support platform providers
• Email and SMS communication service providers

6.2 Regulatory and Legal Disclosure

13jili will disclose personal data to Philippine government agencies, regulatory authorities (including PAGCOR and the Anti-Money Laundering Council), law enforcement agencies, and courts where required to do so by applicable law, valid legal process, or regulatory directive. 13jili will notify affected players of such disclosures where legally permissible to do so.

6.3 No Commercial Data Sales

13jili does not sell, lease, exchange, or otherwise commercially transfer your personal data to any third party for that third party's independent marketing, advertising, or commercial purposes. Any data shared with third parties is strictly limited to what is necessary for the purposes described in this Policy.

7. Cookies & Tracking Technologies

7.1 What Cookies We Use

13jili uses cookies and similar technologies (collectively "cookies") to operate the Platform, maintain your session, remember your preferences, and analyze how the Platform is used. Cookies are small data files stored on your device by your browser. The types of cookies used by 13jili include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limits, and display configurations to personalize your experience.
• Analytics Cookies: Collect aggregated, anonymized data about how players navigate the Platform, which pages are visited most, and where errors occur. This data helps us improve 13jili's performance. These cookies are only activated with your consent.
• Security Cookies: Used for fraud detection, bot prevention, and identifying unusual access patterns. These are necessary for the security of the Platform and its players.

7.2 Managing Cookies

You may manage your cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to log in to and use the 13jili Platform. Disabling optional cookies (analytics, marketing) will not affect your access to games or your account. Browser-based cookie controls vary by browser; consult your browser's help documentation for instructions.

8. Data Retention

13jili retains personal data only for as long as it is necessary to fulfill the purpose for which it was collected, or as required by applicable law and regulatory obligations. The general retention principles applied by 13jili are as follows:

• Active Accounts: Personal data is retained for the full duration of your active account relationship with 13jili and for a minimum of five (5) years after account closure to satisfy AML record-keeping obligations under Republic Act No. 9160.
• KYC Documents: Identity verification documents are retained for the period required by PAGCOR regulations and AML obligations, which is typically a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years from the transaction date as required for AML, tax, and audit compliance purposes.
• Customer Support Records: Support communications are retained for up to three (3) years from the date of the interaction to support dispute resolution and service quality review.
• Technical Logs: Server and security logs are retained for up to twelve (12) months, after which they are securely deleted or anonymized.
• Marketing Data: Data processed solely for marketing purposes is deleted promptly upon withdrawal of consent.

Upon expiry of the applicable retention period, 13jili securely deletes or anonymizes personal data in a manner that prevents recovery or re-identification.

9. Security Measures

13jili implements a comprehensive suite of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between the Platform and user devices
• AES-256 encryption for sensitive data at rest in 13jili's database systems
• Multi-factor authentication (MFA) available for all player accounts and mandatory for administrative access
• Role-based access controls limiting staff access to personal data to only those with a legitimate operational need
• Regular independent security assessments and penetration testing of Platform infrastructure
• Continuous intrusion detection and real-time security event monitoring
• PCI DSS-compliant payment processing — 13jili does not store full payment card numbers, CVVs, or GCash PINs
• Regular staff training on data protection obligations and secure data handling practices

10. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by 13jili. To exercise any of these rights, please submit a request to the contact details in Section 14. 13jili will respond within the timelines specified by the DPA — generally within 15 to 30 calendar days of receiving a valid, verified request.

• Right to Be Informed: The right to know whether 13jili processes your personal data and, where it does, to be informed of the details of that processing — which is the purpose of this Policy.
• Right of Access: The right to obtain a copy of the personal data 13jili holds about you, along with information about how it is being processed.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected. For basic account data, you may update this directly via your account settings. For KYC-verified data, a formal rectification request is required.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully — subject to overriding legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for purposes based on legitimate interests or for direct marketing. Where you object to marketing processing, 13jili will cease that processing immediately.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another personal information controller where technically feasible.
• Right to Damages: The right to claim compensation for any damage sustained as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

11. Children & Minors

The 13jili Platform is not directed at or designed for use by individuals under the age of 21. 13jili employs age verification controls during the registration and KYC process to screen out underage applicants. If 13jili becomes aware that it has collected personal data from an individual under 21 years of age, it will take immediate steps to delete that data and permanently close the associated account.

If you are a parent or guardian and believe that a minor under your care has registered a 13jili account, please contact our support team immediately using the contact details in Section 14. We will investigate and act promptly to close the account and delete the associated data.

12. International Data Transfers

In the course of operating the Platform and engaging with the third-party service providers described in Section 6, your personal data may be transferred to, stored in, or processed in countries outside of the Philippines. Where such international transfers occur, 13jili ensures that appropriate safeguards are in place to provide a level of data protection equivalent to the standards required under the DPA.

Safeguards used by 13jili for international transfers include contractual clauses binding recipient processors to DPA-equivalent data protection standards, and selection of service providers who operate under internationally recognized data protection frameworks. 13jili will not transfer personal data to jurisdictions that do not provide adequate data protection without implementing supplementary safeguards.

13. Changes to This Policy

13jili reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform services. When material changes are made, 13jili will notify registered players via their registered email address and/or via a prominent notice on the Platform at least seven (7) days before the updated Policy takes effect.

The effective date of the current version of this Policy is stated at the top of this page. Continued use of the Platform following the effective date of any update constitutes acknowledgment of the revised Policy. We encourage you to review this Policy periodically to stay informed about how 13jili protects your information.

14. Contact Us

For any questions, concerns, or formal data rights requests relating to this Privacy Policy or 13jili's data processing practices, please contact our Data Protection Officer through the following channels:

If you are not satisfied with 13jili's response to a privacy concern or data rights request, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines. You may also visit the 13jili Support page or consult our FAQ for general account assistance.